In this journal, you will continue to build your understanding of the DMAIC methodology of quality management by applying the skills and knowledge you have learned in this module to the process you have been exploring throughout the previous modules’ journals.
Before attempting a process improvement effort, one must identify the process problem since it provides the requisite foundation for the ensuing process improvement phase. And if the right problem is not identified, then all the processes that follow are rendered moot. Therefore, his is a critical component of the Define phase in the DMAIC methodology.
In this journal assignment, you will practice identifying process problems and writing a problem statement that succinctly states an existing process problem.
To successfully complete this assignment, view the Module 3 Journal Rubric document.
MGT 4399: Quality Management
Module 3 Journal: Writing a Project Problem and Goal Statement
Guidelines and Rubric
In this journal, you will continue to build your understanding of the DMAIC methodology of quality management by applying the skills and
knowledge you have learned in this module to the process you have been exploring throughout the previous modules’ journals.
Before attempting a process improvement effort, one must identify the process problem since it provides the requisite foundation for the ensuing
process improvement phase. And if the right problem is not identified, then all the processes that follow are rendered moot. Therefore, this is a
critical component of the Define phase in the DMAIC methodology.
In this journal assignment, you will practice identifying process problems and writing a problem statement that succinctly states an existing
process problem.
For this journal assignment, be sure to address the following:
● Process: Briefly introduce the process you analyzed in the Module 1 and Module 2 journals
● Problem Statement: Write a succinct problem statement that addresses the “when,” “what,” “magnitude,” and “consequence.” For
example, let’s say you work in an accounts receivable department that is experiencing a host of customer payment issues. A specific
problem statement may read as follows: “In the last 6 months (when), 28% of our customers’ payments are delinquent by over 60 days in
paying on their account (what). This represents 40% (magnitude) of our outstanding receivables and it is adversely affecting the operating
cash flow (consequence).”
● SMART Goal Statement: Write a terse goal statement that is SMART (specific, measurable, attainable, relevant and time-bound). To
continue with the process issues in an accounts receivable department that is experiencing a host of customer payment issues, a specific
problem goal statement may read as follows: “To reduce the percentage of delinquent payments to 5% in the next 6 months, and yield a
tangible savings of $250,000 a year.”
Guidelines for Submission: Your journal should be 1 to 2 paragraphs in length
Instructor Feedback: This activity uses an integrated rubric in Blackboard. Students can view instructor feedback in the Grade Center.
MGT 4399: Quality Management
Rubric
Criteria Exemplary (100%) Needs Improvement (75%) Not Evident (0%) Value
Process
Briefly identifies a process.
N/A
Does not identify a process. 5
Problem
Statement
Problem statement is succinct and
addresses the “when,” “what,”
“magnitude,” and “consequence.”
Problem statement may address some but not
all of the following: the “when,” “what,”
“magnitude,” and “consequence,” or may contain
all of these elements but be unclear or wordy.
Problem statement is succinct and
addresses the “when,” “what,”
“magnitude,” and “consequence.”
45
SMART
Goal
Statement
Goal statement is terse, specifi
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