The questions you need to answer this module are listed on the cover page of the Weekly Correspondence document linked below.
Sky High Airlines Weekly Correspondence (PDF)
This paper has no minimum length but you should provide as a minimum, one paragraph for each question. 
Note 
Scroll PDF for safety communications.Sky High Airlines Weekly Exercise
“Getting you there higher and faster”

Module 4 Sky High Airlines Weekly Correspondence Exercise

Correspondence note: The documents you receive each week will have either the initial or
name of the document sender. To see who the sender of the document is within the company,
use the company organization chart.

Review the information you received about Sky High Airlines this week and provide answers to
the following questions:

1. Describe any key Safety Management System (SMS) theories you see or don’t see in
this week’s correspondence. What indicators do you see of responsibility, accountability,
and commitment of management? What indicators do you see this week that reflect a
good or poor safety culture.

2. Describe any effective safety promotion examples or lack thereof that you received in

the correspondence. What do you feel the safety culture is within the company and
provide an explanation for your answer?

3. Describe any management theories or techniques that influence the practice of safety

management programs you see in this week’s correspondence.

THE
MIAMI
RAGE

IT’S ALL NEWS TO US!

ITEM 11

January28

Director of Safety
Sky High Airlines
Miami Airport

Dear Sir:

We are planning a feature story on aviation safety here in the Miami area.

Four years ago, one of your aircraft crashed at Miami killing 22 and injuring 12 others. We
would like to have one of our feature reporters visit your headquarters and discuss with you
what actions resulted from that accident and what presently constitutes your aviation safety
program. We are also aware of several reported near-collisions with your aircraft and would
like to discuss those, too.

We can schedule the interview at your convenience. Please contact me at 555-1122

R. L. Grimes

Feature Editor

Sky High Airlines
Office of the President

“Getting you there higher and faster”

ITEM 12

MEMORANDUM

ITEM 13

HOT LINE TELEPHONE RECORDER- 25 FEBRUARY

Yes, this is a baggage handler here at Miami. When we are short of aircraft tugs,
the pilots will use reverse thrust to back out of the gate. This is OK except for gate
7 when there is another plane parked at gate 6. Because ofthe way the ramp
bends at that point, the plane at gate 6 is almost directly behind the one at gate 7.
When I am working baggage at gate 6, I get a mouthful of dust and debris and I
have lost one hat and a pair of glasses so far. I turned in a hazard report on this in
December, but nothing has happened. Thank you.

ATTACHED TO ITEM 12

DEWEY, CHEATHAM
And HOWE

Attorneys at Law

ITEM 14

January28

Director of Safety
Sky High Airlines
Miami Airport

Dear Sir:

I am an attorney representing a client who may have suffered permanent hearing loss
as a direct result of the operation of your aircraft.

Before pursuing this




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