the five stages in a constructive conflict process are explained.
in which you identify a conflict that you or someone you know has had and has already been resolved. Identify and describe the five stages of a constructive conflict process. Then, apply each of the five stages of a constructive conflict process to your example. Your paper should clearly identify each stage and provide details or examples for each stage
Applying the Stages of Constructive Conflict Management
In Chapter 1 of the text,
Managing Conflict Through Communication
, the five stages in a constructive conflict process are explained. Write a paper in which you identify a conflict that you or someone you know has had and has already been resolved. Identify and describe the five stages of a constructive conflict process. Then, apply each of the five stages of a constructive conflict process to your example. Your paper should clearly identify each stage and provide details or examples for each stage. You can review Examples 1 and 2, located in
Section 1.3
of the text, for ideas on how to organize this assignment.
The paper must be one to two pages in length (excluding title and reference pages) and formatted according to APA style. You must use at least two scholarly resources (at least one of which can be found in the University of Arizona Global Campus Library) other than the textbook to support your claims and sub claims. Cite your resources in text and on the reference page. For information regarding APA samples and tutorials, visit the
Writing Center (Links to an external site.)
.
Defining Interpersonal Conflict
The Inevitability of Conflict
Defining Conflict Management as a Skill
Linear and Transactional Approaches to Communication
Defining Conflict Management as a Skill
Everyday language reflects the variety of ways in which we regard conflict: We talk about handling conflict, dealing with it, avoiding it, or resolving it. We define conflict management as the communication behavior a person employs based on his or her analysis of a conflict situation. Another concept, conflict resolution, refers to only one alternative in which parties solve a problem or issue and expect it not to arise again. Conflict management involves alternative ways of dealing with conflict, including resolution or avoiding it altogether.
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Effective conflict management occurs when our communication behavior produces mutual understanding and an outcome that is agreeable to everyone concerned.
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Note that we define conflict management as communication behavior because behaviors can become skills, suggesting that we can learn from our past mistakes and improve the way we handle conflicts. In recent years, communication scholars have focused on the idea of “communication competence,” describing communication skills that are useful in conflict situations. When we can successfully perform a communication behavior (such as listening without interrupting) and repeat that behavior when the situation calls for it, we have a communication skill. Competent communicators not only try to repeat the skill when need be; they also are able to perform that skill without hesitation.
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One way to understand communication competence is to refer to a television dance competition, where one of the judges made a distinction between moving and dancing. He accused one contestant of merely moving around the stage. Dancing, he said, requires experience, good training, and practice. When one dances, the person engages in a performance. Those who simply move about do not express any feeling or engage others. We can use this analogy to compare communication behaviors to communication skills.
Skills are not innate; they are learned. We develop them through experience. The only way you learn how to handle conflict situations more competently is to work through the conflicts you encounter—that is, learning from this book and trying to practice your new skills. Due to the complexity of the task, few successfully ride a bicycle the first time. Most fall off. Sometimes they are lucky and stop before hurting themselves. Soon, with a great deal of concentration, riding a bike is manageable, and then it becomes something that is almost second nature. The problem is that most of us are more willing to learn how to ride bicycles than we are to learn conflict management skills. Communication competence takes knowledge about the way conflict works, knowledge of the skills that are used in conflict situations, and practice. This book discusses the skills associated with framing messages in conflict situations—specific message behaviors that have proven effective in various kinds of conflicts. The goal is to connect thinking abo
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