Exercise 1 :
Do some independent research on Nicholas Carr (the author of “IT Doesn’t Matter”) and explain his current position on the ability of IT to provide a competitive advantage. 
Exercise 2:
 Review the return policies at your favorite retailer, then answer this question. What information systems do you think would need to be in place to support their return policy? 
Exercise 3:
Chapter 6 – Review the section on knowledge creation, culture, and strategy.  Explain how to balance scorecards impact knowledge creation, culture, and strategy.  Why are these important concepts to understand within an organization?

One line answers:

What does the term business process mean? 
What are three examples of business process from a job you have had or an organization you have observed? 
What is the value in documenting a business process? 
What is an ERP system? How does an ERP system enforce best practices for an organization? 
What is one of the criticisms of ERP systems? 
What is business process re-engineering? How is it different from incrementally improving a process? 
Why did BPR get a bad name? 
List the guidelines for redesigning a business process. 
What is business process management? What role does it play in allowing a company to differentiate itself? 
What does ISO certification signify? 
What is the productivity paradox? 
 Summarize Carr’s argument in “Does IT Matter.” 

13. How is the 2008 study by Brynjolfsson and McAfee different from previous studies? How is it the same? 
14. What does it mean for a business to have a competitive advantage? 
15. What are the primary activities and support activities of the value chain? 
16. What has been the overall impact of the Internet on industry profitability? Who has been the true winner? 
17. How does EDI work? 
19. What does a collaborative information system do? nd explain what inputs would be necessary to provide assistance in making the decision. 
9. What does a collaborative information system do? 
20. How can IT play a role in competitive advantage, according to the 2008 article by Brynjolfsson and McAfee? 
APA format, 3 pages each question one page, Plagiarism, grammar

Exercise 3 – the textbook name is (3.pdf)
Exercise 1 and 2 –  textbook name is (12.pdf)
All the one line answer questions are from text book (12.pdf)

Biola University Biola University

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Open Textbooks


Information Systems for Business and Beyond Information Systems for Business and Beyond

David T. Bourgeois
Biola University

James L. Smith

Shouhong Wang

Joseph Mortati

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Recommended Citation Recommended Citation
Bourgeois, David T.; Smith, James L.; Wang, Shouhong; and Mortati, Joseph, “Information Systems for
Business and Beyond” (2019). Open Textbooks. 1.

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Information Systems for
Business and Beyond (2019)

Information Systems for Business and Beyond (2019) pg. 1

Information Systems for
Business and Beyond (2019)

Information systems, their use in business, and the
larger impact they are having on our world.



Information Systems for Business and Beyond (2019) pg. 2

Information Systems for Business and Beyond (2019) by David Bourgeois is licensed
under a Creative Commons Attribution-NonCommercial 4.0 International License,
except where otherwise noted.

This book was initially developed in 2014 by Dr. David Bourgeois as part
of the Open Textbook Chall

Information Technology
and Organizational

Managing Behavioral Change

in the Digital Age
Third Edition


Information Technology
and Organizational

Managing Behavioral Change

in the Digital Age
Third Edition

Arthur M. Langer

CRC Press
Taylor & Francis Group
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© 2018 by Taylor & Francis Group, LLC

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Fo r e w o r d xi
Ac k n o w l e d g m e n t s xiii
Au t h o r xv
I n t r o d u c t I o n xvii

c h A p t e r 1 th e “ r Av e l l” c o r p o r At I o n 1
Introduction 1
A New Approach 3

The Blueprint for Integration 5
Enlisting Support 6
Assessing Progress 7

Resistance in the Ranks 8
Line Management to the Rescue 8
IT Begins to Reflect 9
Defining an Identity for Information Technology 10
Implementing the Integration: A Move toward Trust and
Reflection 12
Key Lesson

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