Details in attachment


To complete this assignment, you will select one of the scenarios (attachment) and write a professional e-mail message from one of the character’s perspectives as outlined in the scenario. The e-mail should be addressed to another character regarding the communication issue provided in the scenario.

While your message must take the form of an e-mail, you will submit it as a writing assignment in Word document format. Review the facts in the scenario you selected and keep these elements in mind as you compose your e-mail. Remember, the focus of this assignment is to address the communication issue as outlined in the scenario you selected. Use the names from the scenario in your To, From, Subject, and Signature areas.


· Content:
. Craft an e-mail message that summarizes all relevant facts of the scenario, requests a face-to-face meeting to discuss the relevant facts at a specific time, and uses language and tone appropriate for the recipient.
· Format
. Format your e-mail appropriately using the standard form, a descriptive subject line, a professional greeting/salutation, and a signature.
This course requires the use of Strayer Writing Standards. Please refer to the Templated Assignments Guidelines in the Strayer Writing Standards link in the left-hand menu of your course for assistance and information.
Review your work with the rubric/scoring guide before submitting your assignment.
Remember to run a spelling and grammar check on your document prior to submission. Check with your professor if you have any additional questions.
The specific course learning outcome associated with this assignment is:
· Apply professional communication techniques to an e-mail message.


ENG315 E-mail Scenarios

Scenario 1

Carlos, a sales manager for a commercial furniture distributor, has received complaints that
Jason, one of the firm’s top-performing sales reps “has it too easy” and “should have to prove
his loyalty by working harder.”

In response to the complaints he received, Carlos sends a few brief texts to Jason, assigning him
to a completely different account.

Jason responds to the messages, requesting a meeting with Carlos to discuss the proposed
change. Carlos responds with another text message that reads “Decision is final. Everyone
needs to get a chance to work with the best accounts, so it is fair. Come by the office and pick
up your new files.”

Moments later, Jason sends a text message to Malik, his regional manager and Carlos’s boss. It
simply reads “We need to talk.”

Think of this situation from the perspective of how Carlos handled the complaints he received
about Jason. Was his decision to pull Jason from the top accounts appropriate? Was Jason’s
text to Malik appropriate? Write your response from either Carlos or Jason’s perspective,
addressing the situation professionally and courteously.

Scenario 2

Shannon, Leon, and Craig work for Rio Valley Homes, Inc., a real estate marketing firm. While
on a conference call with Donegan’s Photography, an established client, the group discusses
potential problems with a recent marketing campaign. Donegan Sands, the lead photographer
and owner of Donegan’s Photography, insists the marketing is working, and changes are not

Shannon reaches over to put Donegan on mute but inadvertently pushes the wrong button. She
tells Leon and Craig that the marketing campaign is not working and that “Donegan should just
stick to taking pretty pictures.” Donegan calmly clears his throat and responds, “You know I can
hear you, right?”

Think of this situation from Shannon’s perspective. Imagine she is embarrassed by what
happened as Donegan is a well-respected client. How should Shannon respond?

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Scenario 3

Jeffrey, the on-duty shift manager at Star Inc., has received communication from the business’s
leadership that tardiness among shift work employees hurts morale.

Veronica, a shift production staff employee, shows up to work approximately fifteen minutes
late one morning, walking silently and quickly to punch in at the time clock near the front desk.

Michelle, the front desk manager, says, “Good morning, Veronica,” but Veronica ignores her,
punches in, and heads into the shop to her desk. Michelle rolls her eyes, picks up the phone,
and l

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